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Student Feedback

All students who come to the Students' Unions' Advice Service are invited to provide feedback on their experience of the Service. This is done through a confidential and anonymous on-line survey. 9% of students we supported during the academic year 2016-2017 responded to the questionnaire.

Of those who responded:

100% strongly agreed or agreed that their concerns were listened to and taken seriously by the Advisor.

95% strongly agreed or agreed that the advice they received was relevant, appropriate and clear.

89% said they were very likely or likely to recommend the Students' Unions' Advice Service to friends.

To the question "What I like about the Service is…", the following comments are amongst the responses received in 2016-2017:

"They listened to all my points and issues and provided me relevant information, resources and possibilities to solves it."

"How approachable and caring the advisor was. Being able to access an impartial/neutral service."

"It is non-judgemental and feels like a safe place to discuss problems."

"The commitment to fully understanding a student's concerns in order to explore as many options as possible. I feel the student advice service was an incredibly welcoming environment and an indispensable resource at a very important stage in my academic life."
"The staff are very kind, patient. They are keen to help solve my problem and really have feed back with thoughtful suggestions."