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Contact us

There are three professional advisors who work within the Students' Unions' Advice Service:

Lisa Déry
Advisor and Advice Service Manager

Rachel Wilson
Advisor

Gemma Douglas
Advisor

We offer free, confidential, and impartial support to all Cambridge University students. You can come to see us with any issues that you have - whether personal or academic. Please email or call us to book an appointment with one of our Advisors.

  • E-mail: advice@studentadvice.cam.ac.uk
  • Phone: 01223 746999 (University network: 46999)
  • Contact form
  • Directions to the Students' Unions' Advice Service
  • Opening hours Monday - Friday 9am - 5pm. The service is open every weekday throughout the year except for Bank Holidays and other days when the Students' Union is closed.

  • Advice Drop-in Sessions - Tuesdays and Thursdays, from 12pm-2pm

    While you can always book an appointment, sometimes it's easier to just drop in. Our Advice Drop-in sessions allow you to see an advisor without having to make an appointment. You will be seen on a first come, first served basis.

    Drop-in sessions may be restricted to 20 minutes. If there is still more to discuss and explore, we can make a follow-up appointment with you.

  • What you can expect when accessing the Students' Unions' Advice Service

  • SUAS – Privacy Notice

    The Students' Unions' Advice Service's (SUAS) lawful basis for collecting this information and your rights to confidentiality and privacy are covered in accordance with the Data Protection Act (1998) and the GDPR (2018). For our full data privacy notice, please see the SUAS website – www.studentadvice.cam.ac.uk/about/

    When you make contact with the SUAS, we record your details on our confidential and secure case management system. We use your personal data to ensure you are eligible to use the Service, to provide you with appropriate advice and support and to contact you. We also use your data to compile anonymous statistics about the use of the Service, for research purposes, equalities monitoring and to identify trends and patterns that may contribute to the CUSU's and the GU's mission to improve the student experience at the University of Cambridge. This may mean sharing your data anonymously with the Collegiate University.

    You may request to have your data withdrawn from this Service at any time. The SUAS may need to retain information due to us having a legal obligation to do so or because to not hold the information may impact on our ability to help you in the future or to document the work we have done to support you if there is any dispute about this. For details on how to do this, please contact advice@studentadvice.cam.ac.uk.