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Local and National Support Services - Helplines/Online Chat

If you prefer to talk to someone over the phone or via email there are plenty of places where you can find support.

Local out of hours Student Support

Nightline - 01223 744444 (7:00pm - 7:00am in term time) / / Skype: Cambridge.Nightline Also available online chat

Nightline is a listening support and information service, run by students for students, every night of Cambridge University full term.

Support for people under 25

Centre 33 - 0333 4141809 / Email: / 33 Clarendon St, CB1 1JX (For Information, Support and Counselling Appointments: Mon, Tues, Weds 10am - 5pm, Fri & Sat 10am - 1:30pm / Drop-in Counselling: Sat 11am - 1pm)

Centre 33 exists to help every young person in Cambridgeshire fulfil their potential. The Objects of the charity are to relieve and prevent suffering caused by mental or physical ill health, or by financial hardship, or need caused by other reasons, through the provision of counselling, information and other services to support young people aged 25 and under in the City of Cambridge, the County of Cambridgeshire, the City of Peterborough and surrounding areas.

The Mix - 0808 808 4994 (365 days a year: 11am - 11pm)

Whether you're 13, 25, or any age in between, The Mix is here to take on the embarrassing problems, weird questions, and please-don't-make-me-say-it-out-loud thoughts you have. They will give you the information and support you need to deal with it all. The Mix will connect you to experts and your peers who'll give you the support and tools you need to take on any challenge you're facing – for everything from homelessness to finding a job, from money to mental health, from break-ups to drugs.

Mental Health

Samaritans - 116 123 (Free, 24 hours a day, every day of the year)

Cambridge Samaritans - 4 Emmanuel Road, Cambridge, CB1 1JW / / 01223 364455 (local call charges may apply) Usual hours open to receive callers at the door - 10:30am - 10:00pm / Email:

Samaritans provides confidential emotional support 24 hours a day by telephone, personal visit, email, and letter, through its branch network.

Sane 0300 304 7000 (every day of the year from 4:30pm - 10:30pm)

SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.

Mind Infoline 0300 123 3393 (Mon to Fri: 9.00am - 6.00pm (except bank holidays)) / Text: 86463 / Email:

Mind Infoline is able to provide information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy. They are able to provide details of help and support for people in their own area.

Mind Legal Advice Service 0300 466 6463 (Mon to Fri: 9.00am - 6.00pm (except bank holidays))

Mind provides legal information and general advice on mental health related law covering mental health, mental capacity, community care, human rights and discrimination/equality related to mental health issues.

Rethink (Mental Illness) 0300 5000 927 (Mon - Fri: 9:30am - 4pm (except bank holidays)

The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, debt, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment. Rethink Mental Illness does not provide crisis support.

CALM (Campaign Against Living Miserably) - 0800 58 58 58 (365 days a year 5pm - midnight) / webchat also available during opening hours

Calm is for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Eating Disorders

B-eat Adult Helpline - 0808 801 0677 (365 days a year 3pm - 10pm) / Email:

The Beat Adult Helpline is open to anyone over 18 who needs support and information relating to an eating disorder, including sufferers, carers, professionals and anyone who wants to find out more about eating disorders.

Men Get Eating Disorders Too - MGEDT is an award winning national charity is run by and for men with eating disorders including their carers and families.

Self Injury and Suicide

Self Injury Support - 0808 800 8088 (Mon - Thurs: 7pm -10pm) / TESS text support - 0780 047 2908 (Sun - Thurs: 7pm - 9pm)

Self injury Support is a national organisation that supports girls and women affected by self-injury or self-harm.

Mind - Self-Harm - 0300 123 3393 (Mon to Fri: 9.00am - 6.00pm (except bank holidays)) / Text: 86463 / Email:

Explains self-harm, including possible causes and how you can access treatment and support. Includes tips for helping yourself, and guidance for friends and family.

PAPYRUS - Prevention of Young Suicide - 0800 068 41 41 (Mon - Fri: 10am - 10pm; Sat & Sun: 2pm - 10pm (Bank holidays 2pm - 5pm)) / Text: 07786209697 / Email:

Papyrus are the national charity for the prevention of young suicide and provide confidential support and suicide intervention through HOPELineUK - a helpline for people under 35 and their friends/family.

CALM Helpline - 0800 58 58 58 (365 days a year: 5pm - midnight)

The Campaign Against Living Miserable (CALM) is an award-winning charity dedicated to preventing male suicide, The helpline is for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Mind - Suicidal Feelings - 0300 123 3393 (Mon to Fri: 9.00am - 6.00pm (except bank holidays)) / Text: 86463 / Email:

Explains what suicidal feelings are, including possible causes and how you can learn to cope.

Rape and Sexual Assault Support

The Elms (Sexual Assault Referral Centre (SARC) for Cambridgeshire) - 01480 425003 (Mon - Fri 9am - 5pm) / 0800 193 5434 (Out of hours) / Email:

The Elms SARC offers free support and practical help to anyone in Cambridgeshire who has experienced sexual abuse. The service is completely confidential and you do not have to give any personal informayion in order to get help.

Cambridge Rape Crisis - 01223 245888 (Weds & Thurs 7pm - 9.30pm & Sun 10:00am - 12:30pm) / Email: (expect a reply in 2-7 days)

Cambridge Rape Crisis Centre is a helpline service run by women, for women and girls who have survived or are currently experiencing sexual violence. The helpline is also open for family, friends and professionals who are supporting a survivor. Cambridge Rape Crisis also offer a call back service.

National Rape Crisis - 0808 802 9999 (12pm - 2:30pm & 7pm - 9:30pm everyday of the year)

Rape Crisis England & Wales is a feminist organisation that exists to promote the needs and rights of women and girls who have experienced sexual violence, to improve services to them and to work towards the elimination of sexual violence.

Survivors UK - Chat services online via website or SMS: 020 3322 1860 (Mon - Fri 10:30am - 9pm; Sat - Sun: 10am - 6pm) / Email:

Survivors UK helps men who have been sexually abused and raises awareness of their needs.

Domestic Abuse

Women's Aid 0808 2000 247 (24hrs a day, 7 days a week) / Email:

Women's Aid is the national charity working to end domestic abuse against women and children.

Men's Advice Line 0808 801 0327 (Mon - Fri 9am - 5pm) / Email: info@mensadvice;

Men's Advice Line is a confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner).


Disability Cambridgeshire - 01480 839192

Disability Cambridgeshire is an advice and information service for disable people, older people, their families and carers.


BullyingUK - 0808 800 2222 (Mon - Fri: 9am - 9pm; Sat & Sun: 10am - 3pm)

Advice for young people experiencing bullying.


Cruse Bereavement Care 0808 808 1677 (Monday & Friday 9.30am - 5pm (excluding bank holidays); Tues, Weds & Thurs 9:30am - 8pm)

Cambridge branch - Future Business Centre, The Hive, Kings Hedges Road, Cambridge
CB4 2HY / Helpline: 01223 633536 (Open Monday to Friday 9.30am - 1.30pm) / Email:

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults when someone dies and work to enhance society's care of bereaved people.

Drugs and Alcohol

Talk to Frank - 0300 123 6600; SMS 82111, Live chat 2pm - 6pm; email:

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to Frank.

Release - 020 7729 9904 (24-hour helpline)

Release offer info, support and advice on drugs & legal issues surrounding drugs

Drinkaware - 0300 123 1110 (free helpline weekdays 9am - 8pm, weekends 11am - 4pm)

Drinkline runs a free, confidential helpline for people who are concerned about their drinking, or someone else's. The purpose of the Drinkline service is to offer free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else's drinking.

Inclusion Cambridge - Inclusion provides free and confidential support, advice and interventions to Adults in Cambridge. Call: 0300 555 0101 or pop into one of their offices - Brookfields Hospital, 351 Mill Road, Cambridge CB1 3DF or Inclusion, 1A Fortescue Road, Cambridge CB4 2JS

Mind - Recreational Drugs & Alcohol - Explains the mental health effects of recreational drugs, what might happen if you use recreational drugs and also have a mental health problem, and suggestions for where to find support.