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Students' Unions' Advice Service at the University of Cambridge


For the academic year 2017-2018 SUAS....
  • provided support to 344 students
  • had 47% of students contact us via email and 12% via the drop-in sessions
  • provided guidance on over 270 academic related cases
  • supported 107 health and wellbeing student cases46% of which included mental health issues

The Students' Unions' Advice Service offers free, confidential* and independent support to all Cambridge University students.

Where to find us:

Make an appointment or come into the Students' Unions to meet with an advisor, Monday to Friday**, 9am-5pm. You can also come along to one of our Advice drop-in sessions on Tuesdays and Thursdays from 12-2pm. We are based at:

CUSU and the Graduate Union
Upper Ground Floor
17 Mill Lane

Tel: 01223 746999
You can also request an appointment via our contact form

You can come to the Service with any issues or problems that you might experience as a student, for example:

  • Academic-related issues
  • Homesickness and culture shock
  • Personal issues
  • Disciplinary issues
  • Bullying/harassment
  • Mental health issues
  • Welfare concerns
  • Taking time out from studies (Intermission)
  • Resolving disputes
  • University & College regulations

Our office is accessible to disabled students; there is a lift providing level access. Please let us know if you have any additional requirements such as use of the induction loop or materials in large print as this will allow us to ensure that these are in place for your visit.

*This service is confidential – whilst we may share information within the Service, no information about you or your situation will be given to anyone outside of the Service, except in very rare circumstances (our confidentiality policy can be found in the confidentiality section of the website).

**The service is open every weekday throughout the year except for Bank Holidays and other days when the Students’ Union is closed.  


SUAS – Privacy Notice

The Students' Unions' Advice Service's (SUAS) lawful basis for collecting this information and your rights to confidentiality and privacy are covered in accordance with the Data Protection Act (1998) and the GDPR (2018). For our full data privacy notice, please see the SUAS website –

When you make contact with the SUAS, we record your details on our confidential and secure case management system. We use your personal data to ensure you are eligible to use the Service, to provide you with appropriate advice and support and to contact you. We also use your data to compile anonymous statistics about the use of the Service, for research purposes, equalities monitoring and to identify trends and patterns that may contribute to the CUSU's and the GU's mission to improve the student experience at the University of Cambridge. This may mean sharing your data anonymously with the Collegiate University.

You may request to have your data withdrawn from this Service at any time. The SUAS may need to retain information due to us having a legal obligation to do so or because to not hold the information may impact on our ability to help you in the future or to document the work we have done to support you if there is any dispute about this. For details on how to do this, please contact